I Don’t Have An Account. Do I Need One?
You don’t need an account to browse our site and products but you will need to create an account once you are ready to buy as we will need your address and contact details. Once you have ordered from us you can use the same account next time you shop with us. Schools, Clubs and other organisations may qualify for a trade account. Contact Us for more information
Help! I’ve Forgotten My Log In Details
Happens to everyone at some time or other! Click on the ‘Login’ link which is located up near the top of the website near the RHSport logo. Under the ‘Returning Customer’ section you will see a ‘Lost password’ link down the bottom next to the Sign In button.
You will need to enter your email address to retrieve your password. If you can’t remember the email address you used to sign up or you have since closed that email account please send an email to email@example.com with your details. Alternatively, you can open up a new account if you have a new email address.
Trade accounts, click on the ‘Forgot Customer Code’ under the Username field on the login page
I’m Having Problems Viewing Your Website. What’s Wrong?
That’s a tricky one. Can you view other websites? Have you tried an alternate browser such as Chrome or Firefox? If the problem is specifically with the RHSports website we would like to hear about it. Please email firstname.lastname@example.org with as much information as you can (screenshots are also helpful) or call 1800 819 124.
You Don’t Have The Product I Need. Will You Be Getting More Products?
RHSports is adding new products all the time so make sure you bookmark our page and come back and visit us on a regular basis. Alternatively you can email email@example.com and ask about the product you’re interested in.
I’ve Never Heard Of NYDA Brand. What Is It?
NYDA is RHSports exclusive brand. When buying Nyda products you can be sure you’re receiving a product that is innovative and durable and is backed by a 12 month warranty.
Can I Pick Up My Items From Your Store?
RHSports does not have store front at this time
Do You Have A Postage Cost?
A delivery charge of 5% of your order value will be added to all orders, with a minimum cost of $15.
Please note the following exceptions:
- Orders including items where additional freight charges apply due the item’s size/weight. These items are marked on their page with a ‘Freight Calculator’ function under the ‘Add to Cart’ button. This function will calculate a charge for delivery of that item to the required location. Please contact us to discuss alternative arrangements for these goods if you believe the freight expense is excessive.
- Custom Design products where freight costs are communicated as part of the enquiry process.
I Don’t Live In Australia. Can I Order From You?
At this stage RHSports only delivers to Australian addresses
I Added Items To My Cart But Now I Can’t Find Them.
To view the cart, click on the shopping trolley item up the top right hand side of the website. If the items are still not in your cart try adding them again. If you continue to experience problems using our website phone 1800 819 124 and place your order with our customer service staff. Make sure you tell them you were having problems ordering online so we can look into it.
I Don’t Want To Use My Credit Card Online. Do I Have Other Options?
We take your security and ours very seriously. RHSports uses National Australia Bank’s internet portals for real time authorisation and payment processing via 128 bit SSL encryption. However, if you want to purchase from RHSports but don’t want to use your credit card online (or don’t have one) please phone our office on 1800 819 124 to place your order.
Approved account holders will qualify for our Pay Later facility.
I’ve Placed My Order. How Long Until It Arrives?
We endeavour to get your order to you as quickly as possible. Delivery can take up to 10 days but generally adheres to the following schedule:
- Next Day from Despatch – Metropolitan Sydney, Melbourne, Adelaide and Canberra
- 2-3 day delivery to Queensland, Tasmania, regional NSW, Victoria and South Australia
- 4-5 days Western Australia, NT
My Order Came And There Has Been A Mistake. How Do I Send It Back?
Please refer to our Refunds and Returns page for information on returning or exchanging goods.
How Do I Know If An Item Is In Stock?
Our warehouse caries stock of over 2,000 different items. We endeavour to have all warehouse items in stock at all times however there are times when there has been a high demand and we maybe out of stock. We will contact you if it is going to be longer than a 2 week delay. Note we carry agency lines that will be delivered directly from the manufacturer and will come separately to stock items. These are subject to longer time frames due to the special nature of the product. If you need to discuss delivery options/timelines please contact us
I Keep Getting Emails From You That I Didn’t Sign Up For. How Can I Make Them Stop?
If you are receiving emails from RHSports that you believe you didn’t sign up for you can unsubscribe via the link included down the bottom of the email. If you can’t find a link or you have already unsubscribed and are still receiving emails please email your details to firstname.lastname@example.org so we can make sure you are removed from our marketing list.