Coles Sports for Schools FAQs / Missing, Damaged & Faulty Goods

Missing, Damaged & Faulty Goods:

Participants should immediately check all products carefully for damage or faults and to ensure the correct products and quantity have been received.

If a product obtained through the Program is incorrect, damaged or faulty (through no fault of the Participant), the Coordinator is to email [email protected] or call RHSports Customer Service Team on 1800 819 124 to arrange for an exchange or correction to the order. All errors or damages must be reported within seven (7) days of receiving your order. Returns cannot be accepted without prior approval.

RHSports will replace or exchange your item/s providing:

  • the original product packaging is not torn, broken or missing
  • the product has not been used, labelled or worn

When making a claim you must refer to your:

  • SFS number
  • Invoice number
  • Relevant product codes

If a replacement Product is requested and authorised by Coles or RHSports, the replacement Products will be dispatched at no cost to the Participant.

FAQs:

1. Will my regular RHSports Username work for Sports for Schools?

No. You will have to use the provided unique Sports for Schools username (SFSxxxxxx) and password sent to you via email. If you have not received your password within 3 business days of registering, please email the Coles Sports for Schools team at
[email protected].

2. What if my log in doesn’t work?

Your initial password will have to be changed once you have logged on for the first time. If you are unable to logon with your initial password, please contact RHSports at [email protected] or 1800 819 124.

3. If i log in under the Coles username why can’t I see all RHSports products?

The Coles Sports for Schools program is offering a select range of products to be redeemed from the RHSports catalogue.

4. How many orders can I make using the Coles Sports for Schools Program?

Each school can only place one order and should endeavour to use all their vouchers in the single order.

5. Is there a freight charge?

No, there is no freight charge.

6. What happens if my vouchers are less than what I thought?

In the event that you believe there is a discrepancy in the number of vouchers provided please contact the Coles Sports for Schools team at [email protected], or 1800 061 562 (Option 7) opening hours (9am – 5pm AEST).

7. I have placed my order but i haven’t received my equipment. When can I expect my order?

Orders will be despatched during the third school term of 2018. In the event you not have received your equipment by the 15th October, please contact RHSports at [email protected] or 1800 819 124. Any orders placed beyond the original order deadlines will be delivered after this date.

8. Why can’t I access the cart?

We are currently in the process of counting all the vouchers that have been sent in, and we are endeavouring to open up the ordering capability on the site as soon as possible. We are looking to open this from week commencing June 4th, with orders to be taken until July 1st. Please remember that you may only place one order, so please ensure you have waited at least 10 business days from the posting of your last satchel of vouchers before you order, to ensure your tally reflects all of your sent-in vouchers.

9. How can I change my Sports for Schools contact details?

Please contact the Coles Sports for Schools team at [email protected] or 1800 061 562 (choose Option 7) from 9:00 am - 5:00pm AEST.

10. I have misplaced my unique SFS code and password – what do I do?

Please contact the Coles Sports for Schools team at [email protected] or 1800 061 562 (choose Option 7) from 9:00 am - 5:00pm AEST.

11. I want to put a notice in the newsletter – do you have marketing material?

Any additional marketing material that you may require can be found on https://www.coles.com.au/sfs/assets